Refund policy
Last updated: October 29, 2026
Change of mind
I don’t take returns for change of mind. Each order is packed and shipped by my supplier directly to you, so I don’t hold stock that a returned piece could go back into.
Please check the measurements and the colour on the product page before ordering. If you’re unsure about anything, email me first — I’d rather answer a question than process a refund.
Earrings
For hygiene reasons, pierced earrings can’t be returned or exchanged once the package has been opened. This is standard for jewellery and not something I can make exceptions to.
It doesn’t affect anything below. If an earring arrives faulty or isn’t what you ordered, that’s still on me.
If something is wrong
If your order arrives damaged, faulty, or isn’t what you ordered, email me within 7 days of delivery with:
- your order number
- a photo of the item
- a photo of the packaging it arrived in
I’ll refund you or send a replacement, whichever you’d rather have. You won’t need to post anything back.
If your order doesn’t arrive
Orders usually arrive within 10-15 business days. You’ll get tracking by email as soon as the parcel is scanned.
If it hasn’t reached you 30 days after the delivery date I gave you, email me, and I’ll refund the order in full.
Cancelling an order
Email me within 30 minutes of placing your order, and I can usually stop it. After that, it’s gone to be packed, and I can’t pull it back.
Refunds
Refunds go back to the card or account you paid with. Once I’ve processed it, your bank usually takes 5–10 business days to show it.
Questions
Email kateyangqingru@gmail.com. I read everything myself and usually reply within 24 hours.